During the study, we assess the satisfaction of the employees (internal) and customers (external) in a broader sense:
- To increase the quality of the services and customer satisfaction, when the goal is to increase revenue
- To optimize the internal processes and to increase the efficiency of co-operation, when the goal is to reduce the costs and expenses
- We place the internal and external customers’ satisfaction within the context of the internal and external regulatory environment, thus, ensuring that the objectives of the company management appear in the satisfaction study
- The basis of the employee satisfaction study is the survey conducted among the employees (anonymously, online or off-line)
- Based on the results, the employees can be divided into four groups: champions, driving forces, trapped, threatened
- Based on the feedback of the company’s HR management and of the business area, we develop an action plan. The success of the plan can be monitored in follow-up measurements.